Terms of service
Last updated: January 16, 2026
OVERVIEW
Welcome to HA GIANG HEMP. The terms “we”, “us” and “our” refer to Ha Giang Hemp.
Ha Giang Hemp operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience rooted in cultural heritage and handcrafted design. Ha Giang Hemp is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully before accessing or using our website.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence.
To access certain Services or place an order, you may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You may not transfer or assign your account to another party.
SECTION 2 – OUR PRODUCTS
Our products are handcrafted using traditional Ha Giang hemp textiles and repurposed ethnic fabrics. Due to the handmade and small-batch nature of our products:
- Each item is unique
- Colors, textures, patterns, and stitching may vary
- Product appearance may differ slightly from images displayed online
We do our best to accurately represent our products; however, we do not guarantee that the appearance on your screen perfectly reflects the final product.
All product descriptions and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Ha Giang Hemp reserves the right to accept or decline any order at our discretion.
An order is considered accepted only after payment is received and confirmed. Once accepted, orders may not be canceled or modified.
If we are unable to fulfill an order, we will notify you using the contact information provided and issue a refund where applicable.
All returns are governed by our Return & Refund Policy.
Purchases are intended for personal use only and not for resale or commercial distribution.
SECTION 4 – PRICES AND BILLING
All prices are listed in the selected currency and are subject to change without notice.
Prices may or may not include taxes depending on your shipping destination. Shipping fees, customs duties, and import taxes (if applicable) are the responsibility of the customer.
You agree to provide accurate payment information and authorize us to charge your selected payment method for your order.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates and not guaranteed. Delays may occur due to carriers, customs clearance, or circumstances beyond our control.
Once your order has been handed over to the shipping carrier, risk of loss transfers to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website — including text, images, designs, logos, graphics, videos, and product photography — is the property of Ha Giang Hemp or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any unauthorized use, reproduction, or distribution is prohibited.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services. These tools are provided “as is” and “as available” without warranties. We are not responsible for issues arising from their use.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these third-party sites. Accessing them is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Ha Giang Hemp is powered by Shopify. All transactions are between you and Ha Giang Hemp. Shopify is not responsible for sales, products, or customer service.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you acknowledge and agree to these policies.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by Ha Giang Hemp without restriction or compensation. You confirm that your feedback does not violate any third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions related to product information, pricing, or availability at any time.
SECTION 13 – PROHIBITED USES
You agree not to use the Services for unlawful purposes, to infringe intellectual property rights, or to interfere with the functionality or security of the website.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time for violations of these Terms. Obligations incurred prior to termination will survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available.” We make no guarantees regarding uninterrupted service, accuracy, or suitability for a particular purpose.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ha Giang Hemp shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Ha Giang Hemp and its partners from any claims arising from your breach of these Terms.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Ha Giang Hemp regarding the Services.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Ha Giang Hemp operates.
SECTION 21 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
SECTION 22 – CONTACT INFORMATION
For questions about these Terms, please contact us at:
HA GIANG HEMP
hagianghemp@gmail.com
10 Hang Da Street, Old Quarter, Hanoi, Vietnam
(+84) 94 485 1286